Shipping & Returns
Shipping Policy – Free Worldwide Delivery
| Destination | Service | Order Value | Shipping Cost | Est. Transit* | Notes |
|---|---|---|---|---|---|
| Contiguous USA (+ AK/HI) | Standard | Any | FREE | 3–6 business days | — |
| Canada | Standard | Any | FREE | 4–8 business days | — |
| UK / EU | Standard | Any | FREE | 5–9 business days | Import duties/VAT paid by recipient |
| Australia, New Zealand & Key Asian Regions | Standard | Any | FREE | 5–10 business days | — |
| All Other International | Economy | Any | FREE | 7–15 business days | Import duties/VAT paid by recipient |
*Transit times are in business days and exclude customs clearance or holiday delays.
Free‑Shipping Details
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Fulfilment Time
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In‑stock items: orders paid before 12 PM CST on a business day ship the same day; later orders ship the next business day.
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High‑volume promotions may add one extra business day.
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Tracking & Notifications
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A tracking number is emailed (and texted if subscribed) as soon as your parcel ships.
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Real‑time tracking is also available in your account dashboard.
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Remote Areas
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Some remote or island postcodes may require special handling; any surcharge will be shown at checkout, but free shipping still applies.
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Duties & Taxes
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For international orders, any import duties, taxes, or clearance fees are the customer’s responsibility. If you refuse to pay and the parcel is returned, those fees are non‑refundable.
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Split / Combined Shipments
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To speed delivery, we may split multi‑item orders at no extra cost; each shipment receives its own tracking number.
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Pre‑order items are sent separately from in‑stock items unless you request combined shipping within 12 hours of ordering.
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Delivery‑Issue Protection
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If tracking shows your parcel is 3 business days past the promised window, contact us for a shipping credit or replacement.
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Report missing or damaged items within 7 days of delivery with photos; we’ll resolve the issue within 48 hours.
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Returns Policy
1 · Returns at a Glance
| Rule | What It Means |
|---|---|
| 14‑Day “No‑Questions‑Asked” Window | Send any unworn item back within 14 calendar days of delivery for a full refund. |
| Return‑Shipping Cost | Paid by you. Use any tracked carrier—or print our discount label (details below). |
| Refund Speed | We inspect parcels within 48 h of arrival; funds reach your original payment method in 3–5 business days. |
| PayPal Timing | We trigger the refund instantly, but PayPal may deposit the money within 14 days (or 30 days where local laws require). |
2 · Our Return‑Shipping Advantages
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Self‑Serve Portal – create a label in under two minutes.
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Bulk‑Rate Discounts – labels are typically 20–40 % cheaper than post‑office counter prices.
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50 000+ Drop‑Off Points worldwide – choose the one nearest you.
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End‑to‑End Tracking – follow every checkpoint inside your account dashboard.
3 · Payment Methods
| Cards | Digital Wallets | Buy Now / Pay Later | Local Options* |
|---|---|---|---|
| Visa · Mastercard · American Express · Discover · JCB · UnionPay | PayPal · Apple Pay · Google Pay · Shop Pay | Klarna · Afterpay | iDEAL · Bancontact · GiroPay |
*Checkout automatically displays region‑specific choices when available.
4 · Supported Currencies
We display—and charge—in the currency you select, with no hidden FX fees.
Current options: EUR,GBP,USD,etc. (plus other major currencies).
Switch at any time via the footer dropdown; refunds are processed in the same currency.
How to Start a Return
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Email [email protected] with your order number, the item you wish to return, and (optionally) the reason.
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We’ll reply within 24 hours with the return address and instructions.
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Pack the item securely (leave any hygiene seals intact) and ship it within 7 days of receiving our instructions.
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Keep the tracking number until your refund notification arrives.